Call Center Receptionist Lead-4712 Stoddard Road-Affilate Candidates Only*
Location: Central Valley, California
Description: Sutter Health is employing Call Center Receptionist Lead-4712 Stoddard Road-Affilate Candidates Only* right now, this position will be presented in California. For complete informations about this position opportunity kindly see the descriptions. Provide assistance for daily operations of the Call Center. Monitor day to day staffing, call volume, and ACD queues to meet daily goals. Act as point of contact and escalation to reception staff and fill-in on the phones as necessary to meet staffing requirements. Use and help enforce Call Center standard operating procedures and protocols. Work directly with department leads, supervisors, and managers to adjust daily schedules and message routine according to changes in department and Physician schedules. Maintain professionalism, courtesy, and confidentiality at all times. Work as a team to achieve Call Center and organizational goals in order to provide quality patient care.
Sutter Gould Medical Foundation (SGMF)is a non-profit, multi-specialty health care organization affiliated with Sutter Health. Based in Modesto, SGMF provides quality medical care, health education and research activities in a five-county area. SGMF's medical staff includes family practitioners, internists and pediatricians, as well as a range of specialist physicians. Services include imaging, nuclear medicine, a health library, health education programs, occupational medicine, diabetes education, nutrition counseling, infertility counseling, and weight management.
Qualifications
High School graduate or GED required. College or vocational training a plus. Typing certificate for 35 WPM is required for this position(certificate is required at time interview). Candidate must have at least 1 year direct customer service contact experience, preferably in a medical facility. Previous computer experience in a windows environment. Call Center experience preferred. Six months previous appointment scheduling experience desired. Lead or supervisory experience preferred. Medical terminology and an understanding of health insurance guidelines are preferred. Committed to a professional, highly customer-focused call center environment. Enjoy working in a dynamic, fast-paced environment with good decision making skills. Outstanding customer service skills with sensitivity towards patient rights and confidentiality. Promote a positive approach through excellent attendance, great attitude, and teamwork. Ability to read, write, and verbally communicate in English using good spelling and grammar skills. Perform multiple tasks with a high level of accuracy and insure quality communication.
Primary Location
:
California-Central Valley-Modesto
Organization
:
Sutter Gould Medical Foundation
Employee Status
:
Regular
Accepted Applications
:
Internal Candidate Applications Accepted
Minimum Salary
:
$10.58
Maximum Salary
:
$15.78
Employment Incentive
:
No
Employee Referral Bonus
:
No
Benefits
:
Yes
Position Status
:
Non-Exempt
Union
:
No
Job Shift
:
Day
Days of the Week Scheduled
:
Monday-Friday
Weekend Requirements
:
Other
Schedule
:
Full Time
Hours Per 2wk Pay Period
:
80
- .
If you were eligible to this position, please send us your resume, with salary requirements and a resume to Sutter Health.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position starts available on: Fri, 07 Sep 2012 23:31:02 GMT
Apply Call Center Receptionist Lead-4712 Stoddard Road-Affilate Candidates Only* Here