Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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The Dedicated Account Rep will support the client, client management leaders and customers contacts on a day-to-day basis. Responsibilities include, but are not limited to, facilitating, compiling and coordinating execution of action plans, vendor management, supporting client in compiling, tracking and implementing business plan and managing budget, P&L, monthly settlement statements and on-line booking tool. Responsible for monthly/daily reports and ad hoc data generation and Quality Control. Interact and support client in special projects and day-to-day requests such as Policy Exception management, crisis management and post trip reporting management. Supports Client and Client Management team– demonstrating project management, analytical skills, PowerPoint, business expertise and industry knowledge.
Job Description:
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Provides overall Client Program support to the Global Client Manager, Regional client managers and Global Client. Participate in calls with the client or local markets when required- Lead/Support with special projects and day-to-day requests as requested by GBT Client Management team
- Ensures consistent communication across all markets & teams
- Gets results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
- Supports internal/external document production, including but not limited to : daily airline rating report, Global SLA reporting, Global Financial Statement reporting
- Manage and discuss with client monthly US settlement
- Vendor Contracts: Manage communication to regional client & operations managers and sharing of airline, car, hotel, black car & vendor contracts and updates. Build and maintain global airline overview, make updates when needed and communicate internally
- Manage the loading & upkeeping of PRDS requests. Ensure air and hotel rates are loaded and accessible to all markets. Identify rate loading discrepancies to the appropriate representatives to ensure resolution
- Responsible globally for all contact details (email/phone) and global IATA/PCC info – monthly check on changes and take appropriate action when needed (monthly)
- Support to GTR feed updates feeds whenever new client IDs are built
- Manage customer partner concerns and or customer service issues
- Collaborate with client on global communications, training and webinars
Qualifications:
- 3-5 years analytical/client experience
- Self-starter and strong teammate
- Ability to get results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
- Ability to lead client calls or meetings
- Excellent analytical and creative skills to condense large amounts of information into a clear, concise report format
- MS Office skills preferred
- GBT Internal systems knowledge preferred
- Travel reservation system knowledge
- Excellent communication skills, both oral and written (Local language + English - additional languages are a plus)
- Ability to understand the operational and technical differences across multiple markets and cultures
- Detailed understanding of the Corporate Travel industry as well as an understanding of new interactive technologies that can foster the growth of this business
Location
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Get mental and emotional health support for you and your immediate family through one-on-one professional counseling sessions, on-demand webinars, and crisis support.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition reimbursement, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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