We are looking for Customer care Executive ARABIC & ENGLISH Fluency Mandatory
Job Description :
* Responding to inquiries, requests, and complaints via various communication channels such as phone, email, live chat, or social media.
* Assist customers in scheduling service appointments, providing necessary information on service options, and explaining procedures or policies.
* Coordinate with service technicians or relevant departments to assign and schedule service tasks based on customers' needs and service center capacity.
* Maintain detailed records of customer interactions, service requests, work orders, and any relevant documentation, ensuring proper documentation and organization of customer information.
Skills & Requirements :
* Excellent communication skills, both verbal and written in ARABIC AND ENGLISH, with the ability to explain technical information in a clear and understandable manner to customers.
* Basic technical knowledge to understand the nature of the service center's operations, products, or services.
* Prior customer service experience is preferred
* Arabic nationalities only
* Certifications in customer service or related fields can be an advantage.
Share your Resume : techcareqa@gmail.com
Job Types: Full-time, Permanent
Salary: From QAR2,500.00 per month
Language:
- Arabic & English (Preferred)
